Delivery Schedule
Orders received before 2pm (GMT) will normally be despatched the same day subject to stock availability.

Back Orders
If your order or part of an order is not in stock, we will back order it for you. You will always be informed with the option to cancel your order if you would rather not wait.

Credit Card Security
There are no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We NEVER store customers credit card details once a transaction is completed.

Guarantee
ALL products carry their standard manufacturers warranty. Here at EliteModels we will also try to answer your questions & resolve any unlikely problems to your satisfaction.

Reaching Us
If you need to reach us, please email us oninfo@elitemodelsonline.co.uk alternatively, you can call on
01233 646 650
(International +44 1233 646 650)
or fax us on 01233 646 946
or even send mail to:

Elite Models (online) Ltd
Bybrook Barn Garden Centre
Canterbury Road
Kennington
Ashford
Kent TN24 9JZ

Privacy Policy
Elite Models do not disclose buyers information to third parties.Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Despatch
All orders are carefully packed in our separate Mail Order dispatch department. However if  you have reason to believe that damage may have occurred in transit We must be notified as soon as possible after the damage is discovered. If telephoning, please ask for despatch - this will expedite any enquiry re your order. If the damage is obvious on receipt of the package please mark the carriers docket as damaged and try to retain the packing material as on occasion the carriers will wish to see this.

Returns Policy

(Items ordered and Delivered)
If for some reason you receive a correctly delivered order and wish to return it you MUST first contact us for a R.A.N (Return Authorization Number) - ANY items returned without the R.A.N will be subject to a minimum 40% handling/administration charge. Authorized returns may be subject to a re-stocking fee - please enquire when receiving your R.A.N.

(Specially ordered items)
Any product specially order from our suppliers which we wouldnt generally keep in stock is subject to a 25% re-stocking fee should you wish to cancel or return to us if it is not faulty.

(Refunds)
We shall refund you, within 30 days (less any costs), the price you paid for any goods returned, PROVIDED THAT the goods are returned by you/collected by us at your own cost and received by us in as new & unused condition.

(Mistakenly Sent Items Returns Policy)
If we happen to send you the wrong item by mistake, We do apologise for this. If this is the case for you then please contact us to let us know what has happened and return the item as soon aspossible. Unfortunetly we can not dispatch replacements to you with out the incorrectly sent item being returned to us. This is to protect ourselves and our customers from price increases.
We cannot accept any responsibility for items being returned to us that are lost in the post. It is your responsibility to see that returned goods reach us and in the condition they were sent to you. Do not use express services or we will be unable to refund you the full cost paid. If the item exceeds the level of compensation offered by standard recorded delivery we will refund you if you choose to use a special delivery service.