Product Guarantees and Consumer Cancellation Rights

All products are supplied with a 12-month manufacturer’s guarantee unless otherwise specified. If you have a problem with your product, please call or email us at [email protected].

All goods and services are supplied in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 . If you are a consumer purchasing online, you have the right to cancel your order for any reason within 14 calendar days from the day you receive your goods. You must notify us of your cancellation in writing or via email within this period.

It is your responsibility to return the goods to us at your own expense. Goods must be returned in their original packaging, complete, undamaged, and in a brand-new, resaleable condition. We cannot accept returns for any software, CDs, or DVDs where the security seal has been broken or opened. We strongly recommend using a recorded delivery service with adequate protective packaging, as Elite Models is not responsible for items lost or damaged in transit from the consumer.

Product shortages, missing items, or obvious transit damage must be notified to us via email within 24 hours of receiving your order. If a delivery is refused by the customer, an additional £5 "Return to Sender" charge will be deducted from any refund due to cover the direct courier return fee.
Returns Policy for Faulty Goods

Faults within 14 days of delivery: If a product arrives faulty or develops a fault covered by the manufacturer's guarantee within the first 14 days, we will arrange to collect the item. Once inspected and confirmed faulty, we will return it to the manufacturer for repair or replacement.
Faults after 14 days: If a fault occurs after the initial 14-day window but within the guarantee period, it is the consumer’s responsibility to return the item to our shop. We will inspect the item and forward it to the manufacturer for repair. Once repaired, it will be returned to you at no extra cost.
Non-faulty items: If an item is returned as faulty but is found to be working correctly (e.g., due to user error or incorrect usage), the customer will be liable for all collection and return carriage costs, alongside any inspection fees. These must be paid before the goods are returned.

All returns must include a copy of the original delivery note or proof of purchase and a full description of the fault.

ITEMS MUST BE RETURNED TO: