Our Contract
We must receive payment of the whole of the price for the goods you order before your order can be dispatched and accepted. Our acceptance of your order brings into existence a legally binding contract between us.
Pre-Orders / Special Orders
Items listed for "Pre-Order" will usually display an expected delivery date or timeframe. This date or timeframe is when our suppliers expect the item to arrive with them, but it is not guaranteed. It is purely an estimate based on the information we have been given from our suppliers at that time. By purchasing any items listed for Pre-Order, you are agreeing to accept that this date is subject to change due to delays that are out of our control.
Price
The prices payable for goods you order are as set out on our website (E&OE). If, due to economic conditions, there is a price change on any item on your order, we will phone to advise you prior to the order being dispatched.
Delivery Schedule
For orders received before 2pm (GMT), we will try to dispatch the same day when possible, subject to stock availability and pre-order status. If we have insufficient stock, we will contact you either by phone or by email to offer you alternatives (if applicable) or arrange to send your order incomplete.
Please be aware that 1st Class Post and Recorded Delivery are not guaranteed or insured. In the unlikely event your item gets lost in the post, we are unable to start a claim, resend, or refund until after 15 days.
Back Orders
If your order or part of an order is not in stock, we will back-order it for you. You will always be informed and given the option to cancel your order if you would rather not wait.
Credit Card Security
We use Judopay for all our credit card transactions. All transaction information passed between Elite Models and Judopay’s systems is encrypted and processed in compliance with the highest Payment Card Industry Data Security Standards (PCI-DSS). No sensitive cardholder details or unencrypted card numbers are ever stored on our servers. You can be completely assured that your transaction data is securely processed and protected against unauthorised third-party access.
Product Guarantees and Consumer Cancellation Rights
All products are supplied with a 12-month manufacturer’s guarantee unless otherwise specified. If you have a problem with your product, please call or email us at [email protected].
All goods and services are supplied in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 . If you are a consumer purchasing online, you have the right to cancel your order for any reason within 14 calendar days from the day you receive your goods. You must notify us of your cancellation in writing or via email within this period.
It is your responsibility to return the goods to us at your own expense. Goods must be returned in their original packaging, complete, undamaged, and in a brand-new, resaleable condition. We cannot accept returns for any software, CDs, or DVDs where the security seal has been broken or opened. We strongly recommend using a recorded delivery service with adequate protective packaging, as Elite Models is not responsible for items lost or damaged in transit from the consumer.
Product shortages, missing items, or obvious transit damage must be notified to us via email within 24 hours of receiving your order. If a delivery is refused by the customer, an additional £5 "Return to Sender" charge will be deducted from any refund due to cover the direct courier return fee.
Returns Policy for Faulty Goods
- Faults within 14 days of delivery: If a product arrives faulty or develops a fault covered by the manufacturer's guarantee within the first 14 days, we will arrange to collect the item. Once inspected and confirmed faulty, we will return it to the manufacturer for repair or replacement.
- Faults after 14 days: If a fault occurs after the initial 14-day window but within the guarantee period, it is the consumer’s responsibility to return the item to our shop. We will inspect the item and forward it to the manufacturer for repair. Once repaired, it will be returned to you at no extra cost.
- Non-faulty items: If an item is returned as faulty but is found to be working correctly (e.g., due to user error or incorrect usage), the customer will be liable for all collection and return carriage costs, alongside any inspection fees. These must be paid before the goods are returned.
All returns must include a copy of the original delivery note or proof of purchase and a full description of the fault.
Refunds
Once your cancellation or return is processed and approved, we shall refund the price paid for the goods within 14 days of receiving the items back (or receiving proof of return). We deduct a deduction from the refund if the value of the goods has been diminished by handling them beyond what is necessary to establish their nature and characteristics.
Privacy Policy
Elite Models does not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Governing Law and Jurisdiction
These Terms & Conditions, and any contract arising from them, are governed by and construed in accordance with the laws of England and Wales .
If you are a consumer residing in Scotland or Northern Ireland, you also benefit from any mandatory provisions of the law of your country of residence, and you may bring legal proceedings in respect of these terms in either the courts of England and Wales or your local courts.
Contact Us
If you need to reach us, please email us [email protected] alternatively, you can call us on
01795 410630
or even send mail to:
Elite Models (online) Ltd.
Unit 1
Anchor Business Park
Castle Road
Sittingbourne
Kent. ME10 3AE
Company No. 4694213
